Privacy Policy Management
Privacy Policy Management
Enabling customers to manage their compliance and privacy documents
Enabling customers to manage their compliance and privacy documents
Enabling customers to manage their compliance and privacy documents
Enabling customers to manage their compliance and privacy documents
Enabling customers to manage their compliance and privacy documents
MY ROLE
MY ROLE
UX / UI design, branding, user flows, internal collaboration, design presentations, feedback sessions, engineer handover
UX / UI design, branding, user flows, internal collaboration, design presentations, feedback sessions, engineer handover
UX / UI design, branding, user flows, internal collaboration, design presentations, feedback sessions, engineer handover
TOOLS USED
TOOLS USED
Figma, FigJam, Jira
Figma, FigJam, Jira
THE TEAM
1 designer, 1 Product Manager, 4 Engineers
1 designer, 1 Product Manager, 4 Engineers
1 designer, 1 Product Manager, 4 Engineers
1 designer, 1 Product Manager, 4 Engineers
TIMELINE
May - June 2024
May - June 2024
PLATFORM
PLATFORM
Web App (Desktop / Tablet)
Web App (Desktop / Tablet)
Web App (Desktop / Tablet)
Web App (Desktop / Tablet)
What is Big Picture Medical?
A medical tech company, building customisable software to connect the healthcare ecosystem.
A medical tech company, building customisable software to connect the healthcare ecosystem.
BPM is committed to bridging the gap between outdated hospital systems and manual processes by efficiently linking patient information with relevant healthcare providers. The goal is to enhance patient care via quick access to crucial medical data.
BPM is committed to bridging the gap between outdated hospital systems and manual processes by efficiently linking patient information with relevant healthcare providers. The goal is to enhance patient care via quick access to crucial medical data.
BPM is committed to bridging the gap between outdated hospital systems and manual processes by efficiently linking patient information with relevant healthcare providers. The goal is to enhance patient care via quick access to crucial medical data.
Project background
BPM aims to offer privacy policy management tools for admin workers. This enhancement will help users tired of switching between different platforms to do their job.
BPM aims to offer privacy policy management tools for admin workers. This enhancement will help users tired of switching between different platforms to do their job.
BPM aims to offer privacy policy management tools for admin workers. This enhancement will help users tired of switching between different platforms to do their job.
BPM aims to offer privacy policy management tools for admin workers. This enhancement will help users tired of switching between different platforms to do their job.
BPM aims to offer privacy policy management tools for admin workers. This enhancement will help users tired of switching between different platforms to do their job.
Our platform previously lacked features for managing privacy policies. Multiple requests from prospective customers has highlighted the need for this service within our product.
Our platform previously lacked features for managing privacy policies. Multiple requests from prospective customers has highlighted the need for this service within our product.
Our platform previously lacked features for managing privacy policies. Multiple requests from prospective customers has highlighted the need for this service within our product.
Our platform previously lacked features for managing privacy policies. Multiple requests from prospective customers has highlighted the need for this service within our product.
Project Scope
BPM aims to offer privacy policy management tools for admin workers. This enhancement will help users tired of switching between different platforms to do their job.
While BPM wanted a ‘Privacy Policy Management’ feature, it was up to our team to determine the right way to solve this problem.
While BPM wanted a ‘Privacy Policy Management’ feature, it was up to our team to determine the right way to solve this problem.
While BPM wanted a ‘Privacy Policy Management’ feature, it was up to our team to determine the right way to solve this problem.
While BPM wanted a ‘Privacy Policy Management’ feature, it was up to our team to determine the right way to solve this problem.
As a team, we undertook a comprehensive 'Discovery' phase to thoroughly understand and define the scope. This involved gathering insights and feedback to ensure we had a clear direction for the project's objectives and requirements.
As a team, we undertook a comprehensive 'Discovery' phase to thoroughly understand and define the scope. This involved gathering insights and feedback to ensure we had a clear direction for the project's objectives and requirements.
As a team, we undertook a comprehensive 'Discovery' phase to thoroughly understand and define the scope. This involved gathering insights and feedback to ensure we had a clear direction for the project's objectives and requirements.
As a team, we undertook a comprehensive 'Discovery' phase to thoroughly understand and define the scope. This involved gathering insights and feedback to ensure we had a clear direction for the project's objectives and requirements.
my responsibilities
Problem Solving: Identified core user problems and ensured the project direction remained on track.
Brainstorming: Used ideation techniques like user flows and sketching. Evaluated ideas based on feasibility, impact, and alignment with goals.
Team Collaboration: Held regular meetings with project managers and engineers, maintained open communication with all team members. Resolved conflicts to ensure goal alignment.
Wireframing: Validated wireframes through internal reviews to ensure all primary user flows and scenarios were covered.
UI/UX Design: Crafted intuitive, visually appealing, and user-friendly high-fidelity designs.
Brand Design: Developed and implemented a new visual identity, including logos, colour palettes, typography, and design guidelines.
Stakeholder Communication: Regularly presented updates to the head of design, other teams and key stakeholders.
Design Handoff: Provided developers with necessary design documentation, assets, and specifications for implementation.
Problem Solving: Identified core user problems and ensured the project direction remained on track.
Brainstorming: Used ideation techniques like user flows and sketching. Evaluated ideas based on feasibility, impact, and alignment with goals.
Team Collaboration: Held regular meetings with project managers and engineers, maintained open communication with all team members. Resolved conflicts to ensure goal alignment.
Wireframing: Validated wireframes through internal reviews to ensure all primary user flows and scenarios were covered.
UI/UX Design: Crafted intuitive, visually appealing, and user-friendly high-fidelity designs.
Brand Design: Developed and implemented a new visual identity, including logos, colour palettes, typography, and design guidelines.
Stakeholder Communication: Regularly presented updates to the head of design, other teams and key stakeholders.
Design Handoff: Provided developers with necessary design documentation, assets, and specifications for implementation.
Problem Solving: Identified core user problems and ensured the project direction remained on track.
Brainstorming: Used ideation techniques like user flows and sketching. Evaluated ideas based on feasibility, impact, and alignment with goals.
Team Collaboration: Held regular meetings with project managers and engineers, maintained open communication with all team members. Resolved conflicts to ensure goal alignment.
Wireframing: Validated wireframes through internal reviews to ensure all primary user flows and scenarios were covered.
UI/UX Design: Crafted intuitive, visually appealing, and user-friendly high-fidelity designs.
Brand Design: Developed and implemented a new visual identity, including logos, colour palettes, typography, and design guidelines.
Stakeholder Communication: Regularly presented updates to the head of design, other teams and key stakeholders.
Design Handoff: Provided developers with necessary design documentation, assets, and specifications for implementation.
Problem Solving: Identified core user problems and ensured the project direction remained on track.
Brainstorming: Used ideation techniques like user flows and sketching. Evaluated ideas based on feasibility, impact, and alignment with goals.
Team Collaboration: Held regular meetings with project managers and engineers, maintained open communication with all team members. Resolved conflicts to ensure goal alignment.
Wireframing: Validated wireframes through internal reviews to ensure all primary user flows and scenarios were covered.
UI/UX Design: Crafted intuitive, visually appealing, and user-friendly high-fidelity designs.
Brand Design: Developed and implemented a new visual identity, including logos, colour palettes, typography, and design guidelines.
Stakeholder Communication: Regularly presented updates to the head of design, other teams and key stakeholders.
Design Handoff: Provided developers with necessary design documentation, assets, and specifications for implementation.
Problem Solving: Identified core user problems and ensured the project direction remained on track.
Brainstorming: Used ideation techniques like user flows and sketching. Evaluated ideas based on feasibility, impact, and alignment with goals.
Team Collaboration: Held regular meetings with project managers and engineers, maintained open communication with all team members. Resolved conflicts to ensure goal alignment.
Wireframing: Validated wireframes through internal reviews to ensure all primary user flows and scenarios were covered.
UI/UX Design: Crafted intuitive, visually appealing, and user-friendly high-fidelity designs.
Brand Design: Developed and implemented a new visual identity, including logos, colour palettes, typography, and design guidelines.
Stakeholder Communication: Regularly presented updates to the head of design, other teams and key stakeholders.
Design Handoff: Provided developers with necessary design documentation, assets, and specifications for implementation.
what's the problem?
Currently on the BPM platform, there is no way for customers to manage their compliance and privacy documents.
Currently on the BPM platform, there is no way for customers to manage their compliance and privacy documents.
Currently on the BPM platform, there is no way for customers to manage their compliance and privacy documents.
Currently on the BPM platform, there is no way for customers to manage their compliance and privacy documents.
Currently on the BPM platform, there is no way for customers to manage their compliance and privacy documents.
affect & impact
Administration users are unable to easily make changes or track which policy a patient accepted during onboarding.
Administration users are unable to easily make changes or track which policy a patient accepted during onboarding.
Administration users are unable to easily make changes or track which policy a patient accepted during onboarding.
Administration users are unable to easily make changes or track which policy a patient accepted during onboarding.
success will
Enable admin users to easily update policies themselves and track which policies a patient has accepted or viewed.
Enable admin users to easily update policies themselves and track which policies a patient has accepted or viewed.
Enable admin users to easily update policies themselves and track which policies a patient has accepted or viewed.
Enable admin users to easily update policies themselves and track which policies a patient has accepted or viewed.
Measured by
Measured by
Phase 1: Support BPM's goals of acquiring new customers by meeting external expectations and product requirements.
Phase 2: User adoption rate, policy acknowledgement rate, error rates, user satisfaction score, and overall impact on administrative load.
Phase 1: Support BPM's goals of acquiring new customers by meeting external expectations and product requirements.
Phase 2: User adoption rate, policy acknowledgement rate, error rates, user satisfaction score, and overall impact on administrative load.
Phase 1: Support BPM's goals of acquiring new customers by meeting external expectations and product requirements.
Phase 2: User adoption rate, policy acknowledgement rate, error rates, user satisfaction score, and overall impact on administrative load.
Phase 1: Support BPM's goals of acquiring new customers by meeting external expectations and product requirements.
Phase 2: User adoption rate, policy acknowledgement rate, error rates, user satisfaction score, and overall impact on administrative load.
Sarah Mitchell
Sarah Mitchell
Compliance and Policy Manager
Compliance and Policy Manager
Age: 52
Relationship: Married
Family: Two adult children, one grandchild
Age: 52
Relationship: Married
Family: Two adult children, one grandchild
Age: 52
Relationship: Married
Family: Two adult children, one grandchild
Age: 52
Relationship: Married
Family: Two adult children, one grandchild
Age: 52
Relationship: Married
Family: Two adult children, one grandchild
Experience: Sarah has over 25 years in the medical industry, with a background in nursing and hospital administration.
Daily Tasks: Overseeing hospital operations, managing staff, ensuring compliance with healthcare regulations, and improving patient care processes.
Experience: Sarah has over 25 years in the medical industry, with a background in nursing and hospital administration.
Daily Tasks: Overseeing hospital operations, managing staff, ensuring compliance with healthcare regulations, and improving patient care processes.
Experience: Sarah has over 25 years in the medical industry, with a background in nursing and hospital administration.
Daily Tasks: Overseeing hospital operations, managing staff, ensuring compliance with healthcare regulations, and improving patient care processes.
"Admin tasks can be overwhelming without efficient tools.”
"Admin tasks can be overwhelming without efficient tools.”
"Admin tasks can be overwhelming without efficient tools.”
"Admin tasks can be overwhelming without efficient tools.”
Technology: Proficient with hospital management software, electronic health records (EHR), and basic IT tools.
Challenges: Balancing administrative duties with patient interaction, navigating the complexities of healthcare regulations, and maintaining work-life balance.
Technology: Proficient with hospital management software, electronic health records (EHR), and basic IT tools.
Challenges: Balancing administrative duties with patient interaction, navigating the complexities of healthcare regulations, and maintaining work-life balance.
"It often feels like I'm juggling too many things at once."
"It often feels like I'm juggling too many things at once."
"It often feels like I'm juggling too many things at once."
It often feels like I'm juggling too many things at once."
"It often feels like I'm juggling too many things at once."
Design Approach
Design Approach
After sessions with the project manager and head engineer, I began tackling the problem from a design perspective.
After sessions with the project manager and head engineer, I began tackling the problem from a design perspective.
After sessions with the project manager and head engineer, I began tackling the problem from a design perspective.
After sessions with the project manager and head engineer, I began tackling the problem from a design perspective.
After sessions with the project manager and head engineer, I began tackling the problem from a design perspective.
Taking the lead on design
Throughout the project, I confidently led the design process, developing comprehensive ideation, user flows and low-fidelity designs.
Throughout the project, I confidently led the design process, developing comprehensive ideation, user flows and low-fidelity designs.
I began mapping possible user flows for both admin users and customers of the Privacy Policy feature.
I began mapping possible user flows for both admin users and customers of the Privacy Policy feature.
I began mapping possible user flows for both admin users and customers of the Privacy Policy feature.
I actively advocated for my work and presented my designs to the team, fostering alignment and clarity.
I actively advocated for my work and presented my designs to the team, fostering alignment and clarity.
I actively advocated for my work and presented my designs to the team, fostering alignment and clarity.
I actively advocated for my work and presented my designs to the team, fostering alignment and clarity.
High level user flow
I began mapping possible user flows for both admin users and customers of the Privacy Policy feature.
I began mapping possible user flows for both admin users and customers of the Privacy Policy feature.
Throughout the project, I confidently led the design process, developing comprehensive ideation, user flows and low-fidelity designs.
Throughout the project, I confidently led the design process, developing comprehensive ideation, user flows and low-fidelity designs.
Throughout the project, I confidently led the design process, developing comprehensive ideation, user flows and low-fidelity designs.
Admin users needed to seamlessly create and send policies, while patients required the ability to acknowledge new policies. Each flow had its own nuances to ensure a smooth and comprehensive user experience.
User flows were thoroughly presented to my team, heads of design, and major stakeholders to ensure all feedback was incorporated and everyone was satisfied with the designs.
Admin users needed to seamlessly create and send policies, while patients required the ability to acknowledge new policies. Each flow had its own nuances to ensure a smooth and comprehensive user experience.
User flows were thoroughly presented to my team, heads of design, and major stakeholders to ensure all feedback was incorporated and everyone was satisfied with the designs.
Admin users needed to seamlessly create and send policies, while patients required the ability to acknowledge new policies. Each flow had its own nuances to ensure a smooth and comprehensive user experience.
User flows were thoroughly presented to my team, heads of design, and major stakeholders to ensure all feedback was incorporated and everyone was satisfied with the designs.
Admin users needed to seamlessly create and send policies, while patients required the ability to acknowledge new policies. Each flow had its own nuances to ensure a smooth and comprehensive user experience.
User flows were thoroughly presented to my team, heads of design, and major stakeholders to ensure all feedback was incorporated and everyone was satisfied with the designs.
exploration of user needs
exploration of user needs
I examined the project requirements alongside our existing flows to understand each user's needs.
I examined the project requirements alongside our existing flows to understand each user's needs.
I examined the project requirements alongside our existing flows to understand each user's needs.
I examined the project requirements alongside our existing flows to understand each user's needs.
I examined the project requirements alongside our existing flows to understand each user's needs.
I then compiled my ideas and presented them to the team for further discussion and refinement. Once the necessary features were agreed upon, I began creating low-fidelity user flows to start bringing our vision for this new feature to life.
I then compiled my ideas and presented them to the team for further discussion and refinement. Once the necessary features were agreed upon, I began creating low-fidelity user flows to start bringing our vision for this new feature to life.
I then compiled my ideas and presented them to the team for further discussion and refinement. Once the necessary features were agreed upon, I began creating low-fidelity user flows to start bringing our vision for this new feature to life.
I then compiled my ideas and presented them to the team for further discussion and refinement. Once the necessary features were agreed upon, I began creating low-fidelity user flows to start bringing our vision for this new feature to life.
I then compiled my ideas and presented them to the team for further discussion and refinement. Once the necessary features were agreed upon, I began creating low-fidelity user flows to start bringing our vision for this new feature to life.
the challenges i faced
Given the highly classified nature of the medical product and its early development stage, feedback was gathered internally from medical practitioners, senior product team members, and high-level stakeholders, not customers.
Given the highly classified nature of the medical product and its early development stage, feedback was gathered internally from medical practitioners, senior product team members, and high-level stakeholders, not customers.
Given the highly classified nature of the medical product and its early development stage, feedback was gathered internally from medical practitioners, senior product team members, and high-level stakeholders, not customers.
Given the highly classified nature of the medical product and its early development stage, feedback was gathered internally from medical practitioners, senior product team members, and high-level stakeholders, not customers.
Given the highly classified nature of the medical product and its early development stage, feedback was gathered internally from medical practitioners, senior product team members, and high-level stakeholders, not customers.
Many user flows and features were considered, but budget, time constraints, and company maturity had to be prioritised in our decision-making to ensure we created the right product for BPM and the best possible experience for our admin users.
Many user flows and features were considered, but budget, time constraints, and company maturity had to be prioritised in our decision-making to ensure we created the right product for BPM and the best possible experience for our admin users.
Many user flows and features were considered, but budget, time constraints, and company maturity had to be prioritised in our decision-making to ensure we created the right product for BPM and the best possible experience for our admin users.
Many user flows and features were considered, but budget, time constraints, and company maturity had to be prioritised in our decision-making to ensure we created the right product for BPM and the best possible experience for our admin users.
This poses the following risks
Competitive Disadvantage
Competitive Disadvantage
Competitive Disadvantage
Competitive Disadvantage
Competitive Disadvantage
Risk: Competitors who do invest in user testing may create products that better meet user needs.
Impact: Losing market share to competitors who have a deeper understanding of their customers.
Risk: Competitors who do invest in user testing may create products that better meet user needs.
Impact: Losing market share to competitors who have a deeper understanding of their customers.
Risk: Competitors who do invest in user testing may create products that better meet user needs.
Impact: Losing market share to competitors who have a deeper understanding of their customers.
Risk: Competitors who do invest in user testing may create products that better meet user needs.
Impact: Losing market share to competitors who have a deeper understanding of their customers.
Inaccurate Assumptions
Inaccurate Assumptions
Inaccurate Assumptions
Inaccurate Assumptions
Inaccurate Assumptions
Risk: Making product decisions based on assumptions rather than actual user feedback.
Impact: Development paths that may need to be reversed or heavily modified, leading to delays and additional costs.
Risk: Making product decisions based on assumptions rather than actual user feedback.
Impact: Development paths that may need to be reversed or heavily modified, leading to delays and additional costs.
Risk: Making product decisions based on assumptions rather than actual user feedback.
Impact: Development paths that may need to be reversed or heavily modified, leading to delays and additional costs.
Risk: Making product decisions based on assumptions rather than actual user feedback.
Impact: Development paths that may need to be reversed or heavily modified, leading to delays and additional costs.
Risk: Making product decisions based on assumptions rather than actual user feedback.
Impact: Development paths that may need to be reversed or heavily modified, leading to delays and additional costs.
Next steps
Next steps
With the project coming together, I mapped out the user flow from start to finish, considering every step.
With the project coming together, I mapped out the user flow from start to finish, considering every step.
With the project coming together, I mapped out the user flow from start to finish, considering every step.
With the project coming together, I mapped out the user flow from start to finish, considering every step.
With the project coming together, I mapped out the user flow from start to finish, considering every step.
User 1 [Admin user]
Policy creation and management
Policy creation and management
Policy creation and management
Policy creation and management
Policy creation and management
The admin user needs the ability to view, create, and edit policies through an easy-to-navigate flow. However, given BPM’s current low customer count, we should avoid overloading the feature to begin with. This should be created with the lens of it being an MVP feature.
The admin user needs the ability to view, create, and edit policies through an easy-to-navigate flow. However, given BPM’s current low customer count, we should avoid overloading the feature to begin with. This should be created with the lens of it being an MVP feature.
The admin user needs the ability to view, create, and edit policies through an easy-to-navigate flow. However, given BPM’s current low customer count, we should avoid overloading the feature to begin with. This should be created with the lens of it being an MVP feature.
The admin user needs the ability to view, create, and edit policies through an easy-to-navigate flow. However, given BPM’s current low customer count, we should avoid overloading the feature to begin with. This should be created with the lens of it being an MVP feature.
User 2 [Patient]
User 2 [Patient]
Acknowledgement flow and account updates
Acknowledgement flow and account updates
Acknowledgement flow and account updates
Acknowledgement flow and account updates
Acknowledgement flow and account updates
The patient user needs to access the app with a clear understanding of what they are acknowledging and why. Additionally, they should be able to locate these policies within their account for future reference.
The patient user needs to access the app with a clear understanding of what they are acknowledging and why. Additionally, they should be able to locate these policies within their account for future reference.
The patient user needs to access the app with a clear understanding of what they are acknowledging and why. Additionally, they should be able to locate these policies within their account for future reference.
The patient user needs to access the app with a clear understanding of what they are acknowledging and why. Additionally, they should be able to locate these policies within their account for future reference.
ready for change
ready for change
ready for change
ready for change
ready for change
In addition to product design, I led our company's rebrand.
In addition to product design, I led our company's rebrand.
In addition to product design, I led our company's rebrand.
In addition to product design, I led our company's rebrand.
In addition to product design, I led our company's rebrand.
When I joined BPM, I saw a big opportunity to improve our brand. I shared my ideas with the senior leadership team, showing how I could add value to BPM and the brand. They asked me to help bring our brand to life.
When I joined BPM, I saw a big opportunity to improve our brand. I shared my ideas with the senior leadership team, showing how I could add value to BPM and the brand. They asked me to help bring our brand to life.
When I joined BPM, I saw a big opportunity to improve our brand. I shared my ideas with the senior leadership team, showing how I could add value to BPM and the brand. They asked me to help bring our brand to life.
When I joined BPM, I saw a big opportunity to improve our brand. I shared my ideas with the senior leadership team, showing how I could add value to BPM and the brand. They asked me to help bring our brand to life.
When I joined BPM, I saw a big opportunity to improve our brand. I shared my ideas with the senior leadership team, showing how I could add value to BPM and the brand. They asked me to help bring our brand to life.
Previously, our brand logo, colours, and fonts hadn't received adequate attention, resulting in a lack of versatility and personality.
Recognising this, I took the initiative to revamp our brand.
Previously, our brand logo, colours, and fonts hadn't received adequate attention, resulting in a lack of versatility and personality.
Recognising this, I took the initiative to revamp our brand.
Previously, our brand logo, colours, and fonts hadn't received adequate attention, resulting in a lack of versatility and personality.
Recognising this, I took the initiative to revamp our brand.
Previously, our brand logo, colours, and fonts hadn't received adequate attention, resulting in a lack of versatility and personality.
Recognising this, I took the initiative to revamp our brand.
Logo design
Conceptually, I stayed true to the original idea but strengthened the brand mark with bold shapes and colour contrast to add depth. My goal was to make the logo easier to use and ensure it stands out across the room.
Conceptually, I stayed true to the original idea but strengthened the brand mark with bold shapes and colour contrast to add depth. My goal was to make the logo easier to use and ensure it stands out across the room.
Conceptually, I stayed true to the original idea but strengthened the brand mark with bold shapes and colour contrast to add depth. My goal was to make the logo easier to use and ensure it stands out across the room.
Conceptually, I stayed true to the original idea but strengthened the brand mark with bold shapes and colour contrast to add depth. My goal was to make the logo easier to use and ensure it stands out across the room.
Typography
The Gilroy font has always been used within BPM. Its a beautiful, versatile font so we opted to keep it. I refined its use, ensuring better weight and hierarchy between headings and body copy.
The Gilroy font has always been used within BPM. Its a beautiful, versatile font so we opted to keep it. I refined its use, ensuring better weight and hierarchy between headings and body copy.
The Gilroy font has always been used within BPM. Its a beautiful, versatile font so we opted to keep it. I refined its use, ensuring better weight and hierarchy between headings and body copy.
The Gilroy font has always been used within BPM. Its a beautiful, versatile font so we opted to keep it. I refined its use, ensuring better weight and hierarchy between headings and body copy.
colour
This revised colour palette brings warmth and depth to the Big Picture Medical brand. My aim with this project was to retain our brand colour while adding depth and beauty, as well as introducing more tones to ensure the colour palette was easier to use optimally.
This revised colour palette brings warmth and depth to the Big Picture Medical brand. My aim with this project was to retain our brand colour while adding depth and beauty, as well as introducing more tones to ensure the colour palette was easier to use optimally.
This revised colour palette brings warmth and depth to the Big Picture Medical brand. My aim with this project was to retain our brand colour while adding depth and beauty, as well as introducing more tones to ensure the colour palette was easier to use optimally.
This revised colour palette brings warmth and depth to the Big Picture Medical brand. My aim with this project was to retain our brand colour while adding depth and beauty, as well as introducing more tones to ensure the colour palette was easier to use optimally.
product logos
To complement the brand, I designed logo marks to represent different facets of our product. I ensured that the brand logos and product logos had distinct visual treatments to avoid confusion between the two.
To complement the brand, I designed logo marks to represent different facets of our product. I ensured that the brand logos and product logos had distinct visual treatments to avoid confusion between the two.
To complement the brand, I designed logo marks to represent different facets of our product. I ensured that the brand logos and product logos had distinct visual treatments to avoid confusion between the two.
To complement the brand, I designed logo marks to represent different facets of our product. I ensured that the brand logos and product logos had distinct visual treatments to avoid confusion between the two.
To complement the brand, I designed logo marks to represent different facets of our product. I ensured that the brand logos and product logos had distinct visual treatments to avoid confusion between the two.
pictograms
Icons play a crucial role in a brand. I created this unique set of duo-tone pictograms to represent simple medical and product concepts.
Icons play a crucial role in a brand. I created this unique set of duo-tone pictograms to represent simple medical and product concepts.
Icons play a crucial role in a brand. I created this unique set of duo-tone pictograms to represent simple medical and product concepts.
Icons play a crucial role in a brand. I created this unique set of duo-tone pictograms to represent simple medical and product concepts.
Icons play a crucial role in a brand. I created this unique set of duo-tone pictograms to represent simple medical and product concepts.
background textures
I introduced various textures, choosing a grid theme, reflecting our product and symbolising the interconnected facets of the medical system.
I introduced various textures, choosing a grid theme, reflecting our product and symbolising the interconnected facets of the medical system.
I introduced various textures, choosing a grid theme, reflecting our product and symbolising the interconnected facets of the medical system.
I introduced various textures, choosing a grid theme, reflecting our product and symbolising the interconnected facets of the medical system.
I introduced various textures, choosing a grid theme, reflecting our product and symbolising the interconnected facets of the medical system.
Unveiling our new brand [april 2024]
I presented our new brand to the entire company and founder at our Q4 kickoff in the Sydney office. I showcased our new logo, colours, fonts, and visual styles, aiming to increase excitement in our company and brand. I made sure my presentation was both polished and engaging. Setting a positive tone for BPM as we continue our quest to find new customers.
I presented our new brand to the entire company and founder at our Q4 kickoff in the Sydney office. I showcased our new logo, colours, fonts, and visual styles, aiming to increase excitement in our company and brand. I made sure my presentation was both polished and engaging. Setting a positive tone for BPM as we continue our quest to find new customers.
I presented our new brand to the entire company and founder at our Q4 kickoff in the Sydney office. I showcased our new logo, colours, fonts, and visual styles, aiming to increase excitement in our company and brand. I made sure my presentation was both polished and engaging. Setting a positive tone for BPM as we continue our quest to find new customers.
I presented our new brand to the entire company and founder at our Q4 kickoff in the Sydney office. I showcased our new logo, colours, fonts, and visual styles, aiming to increase excitement in our company and brand. I made sure my presentation was both polished and engaging. Setting a positive tone for BPM as we continue our quest to find new customers.
I presented our new brand to the entire company and founder at our Q4 kickoff in the Sydney office. I showcased our new logo, colours, fonts, and visual styles, aiming to increase excitement in our company and brand. I made sure my presentation was both polished and engaging. Setting a positive tone for BPM as we continue our quest to find new customers.
Website
To bring the brand to life, I incorporated all aspects of the rebrand into the new website. This approach ensured a cohesive and engaging user experience that reflects our refreshed brand identity on every page.
To bring the brand to life, I incorporated all aspects of the rebrand into the new website. This approach ensured a cohesive and engaging user experience that reflects our refreshed brand identity on every page.
To bring the brand to life, I incorporated all aspects of the rebrand into the new website. This approach ensured a cohesive and engaging user experience that reflects our refreshed brand identity on every page.
To bring the brand to life, I incorporated all aspects of the rebrand into the new website. This approach ensured a cohesive and engaging user experience that reflects our refreshed brand identity on every page.
To bring the brand to life, I incorporated all aspects of the rebrand into the new website. This approach ensured a cohesive and engaging user experience that reflects our refreshed brand identity on every page.
I created high-fidelity designs for each user, bringing additional clarity to the project.
I created high-fidelity designs for each user, bringing additional clarity to the project.
I created high-fidelity designs for each user, bringing additional clarity to the project.
I created high-fidelity designs for each user, bringing additional clarity to the project.
I created high-fidelity designs for each user, bringing additional clarity to the project.
the new patient policies page
Admin users need a page where they can find their policies, view statuses, and access / edit policy details.
Admin users need a page where they can find their policies, view statuses, and access / edit policy details.
Admin users need a page where they can find their policies, view statuses, and access / edit policy details.
Admin users need a page where they can find their policies, view statuses, and access / edit policy details.
Admin users need a page where they can find their policies, view statuses, and access / edit policy details.
This page had to be minimalistic, containing all essential information to ensure a clear user experience.
This page had to be minimalistic, containing all essential information to ensure a clear user experience.
This page had to be minimalistic, containing all essential information to ensure a clear user experience.
This page had to be minimalistic, containing all essential information to ensure a clear user experience.
Policy management page
We needed a place where the user has access to a rich text editor alongside the relevant policy settings.
We needed a place where the user has access to a rich text editor alongside the relevant policy settings.
We needed a place where the user has access to a rich text editor alongside the relevant policy settings.
We needed a place where the user has access to a rich text editor alongside the relevant policy settings.
We needed a place where the user has access to a rich text editor alongside the relevant policy settings.
This page has all the necessities of a simple policy manager, including allocation of a policy to certain groups of people.
Various scenarios for this page were considered during the design process for creating, viewing and editing a policy.
This page has all the necessities of a simple policy manager, including allocation of a policy to certain groups of people.
Various scenarios for this page were considered during the design process for creating, viewing and editing a policy.
This page has all the necessities of a simple policy manager, including allocation of a policy to certain groups of people.
Various scenarios for this page were considered during the design process for creating, viewing and editing a policy.
This page has all the necessities of a simple policy manager, including allocation of a policy to certain groups of people.
Various scenarios for this page were considered during the design process for creating, viewing and editing a policy.
Considerations
Considerations
Some of my considerations included:
Some of my considerations included:
Some of my considerations included:
Some of my considerations included:
Some of my considerations included:
- The status distinctions between a 'New' policy and a 'Published' policy in edit mode.
- Ensuring users are aware they are editing a previously 'Published' policy.
- Deciding if re-acknowledgment is required for updates.
- Differences in the workflow when assigning policies to all patients versus specific groups.
- The status distinctions between a 'New' policy and a 'Published' policy in edit mode.
- Ensuring users are aware they are editing a previously 'Published' policy.
- Deciding if re-acknowledgment is required for updates.
- Differences in the workflow when assigning policies to all patients versus specific groups.
- The status distinctions between a 'New' policy and a 'Published' policy in edit mode.
- Ensuring users are aware they are editing a previously 'Published' policy.
- Deciding if re-acknowledgment is required for updates.
- Differences in the workflow when assigning policies to all patients versus specific groups.
- The status distinctions between a 'New' policy and a 'Published' policy in edit mode.
- Ensuring users are aware they are editing a previously 'Published' policy.
- Deciding if re-acknowledgment is required for updates.
- Differences in the workflow when assigning policies to all patients versus specific groups.
version history
Admin users can access the version history of a policy, including published versions and any newer drafts created since publication.
Admin users can access the version history of a policy, including published versions and any newer drafts created since publication.
Admin users can access the version history of a policy, including published versions and any newer drafts created since publication.
Admin users can access the version history of a policy, including published versions and any newer drafts created since publication.
Admin users can access the version history of a policy, including published versions and any newer drafts created since publication.
I created a seamless flow at login for patients to fulfil legal requirements, so they can quickly move to their desired task.
I created a seamless flow at login for patients to fulfil legal requirements, so they can quickly move to their desired task.
I created a seamless flow at login for patients to fulfil legal requirements, so they can quickly move to their desired task.
I created a seamless flow at login for patients to fulfil legal requirements, so they can quickly move to their desired task.
I created a seamless flow at login for patients to fulfil legal requirements, so they can quickly move to their desired task.
patient acknowledgement
patient acknowledgement
At login, we require patients to acknowledge any new policies that are available for them.
At login, we require patients to acknowledge any new policies that are available for them.
At login, we require patients to acknowledge any new policies that are available for them.
At login, we require patients to acknowledge any new policies that are available for them.
At login, we require patients to acknowledge any new policies that are available for them.
Policies need acknowledgement to enter into the patient app. If there is more than one policy, we display an additional message indicating that the patient has multiple policies to acknowledge.
Policies need acknowledgement to enter into the patient app. If there is more than one policy, we display an additional message indicating that the patient has multiple policies to acknowledge.
Policies need acknowledgement to enter into the patient app. If there is more than one policy, we display an additional message indicating that the patient has multiple policies to acknowledge.
Policies need acknowledgement to enter into the patient app. If there is more than one policy, we display an additional message indicating that the patient has multiple policies to acknowledge.
Policies need acknowledgement to enter into the patient app. If there is more than one policy, we display an additional message indicating that the patient has multiple policies to acknowledge.
patient policy page
patient policy page
An organised place for patients to access their latest policies
An organised place for patients to access their latest policies
An organised place for patients to access their latest policies
An organised place for patients to access their latest policies
An organised place for patients to access their latest policies
next steps
next steps
After completing the high-fidelity designs I assisted my team with the following:
After completing the high-fidelity designs I assisted my team with the following:
After completing the high-fidelity designs I assisted my team with the following:
After completing the high-fidelity designs I assisted my team with the following:
After completing the high-fidelity designs I assisted my team with the following:
Engineers:
I conducted multiple handover sessions to help engineers understand each aspect of the designs.
Project managers:
I also assisted the PM in writing Jira tickets, ensuring the accuracy of each item within the acceptance criteria.
Engineers:
I conducted multiple handover sessions to help engineers understand each aspect of the designs.
Project managers:
I also assisted the PM in writing Jira tickets, ensuring the accuracy of each item within the acceptance criteria.
Engineers:
I conducted multiple handover sessions to help engineers understand each aspect of the designs.
Project managers:
I also assisted the PM in writing Jira tickets, ensuring the accuracy of each item within the acceptance criteria.
Engineers:
I conducted multiple handover sessions to help engineers understand each aspect of the designs.
Project managers:
I also assisted the PM in writing Jira tickets, ensuring the accuracy of each item within the acceptance criteria.
Version 2 planning
Version 2 planning
Version 2 planning
Throughout the process of creating this feature, my team and I had numerous discussions about what to include and what to defer to the V2 implementation.
Throughout the process of creating this feature, my team and I had numerous discussions about what to include and what to defer to the V2 implementation.
Throughout the process of creating this feature, my team and I had numerous discussions about what to include and what to defer to the V2 implementation.
Throughout the process of creating this feature, my team and I had numerous discussions about what to include and what to defer to the V2 implementation.
Throughout the process of creating this feature, my team and I had numerous discussions about what to include and what to defer to the V2 implementation.
Planned Additions for V2:
- Re-acknowledgement when a document is updated
- Archive/delete policy flow
- Support for multiple languages
- Email notifications for patients to inform them when a new document has been added and needs acknowledgment
Planned Additions for V2:
- Re-acknowledgement when a document is updated
- Archive/delete policy flow
- Support for multiple languages
- Email notifications for patients to inform them when a new document has been added and needs acknowledgment
Planned Additions for V2:
- Re-acknowledgement when a document is updated
- Archive/delete policy flow
- Support for multiple languages
- Email notifications for patients to inform them when a new document has been added and needs acknowledgment
Planned Additions for V2:
- Re-acknowledgement when a document is updated
- Archive/delete policy flow
- Support for multiple languages
- Email notifications for patients to inform them when a new document has been added and needs acknowledgment
how i would test this feature
Typically, I rely heavily on user feedback. Before, during and after completing the designs, I would usually conduct user testing.
Typically, I rely heavily on user feedback. Before, during and after completing the designs, I would usually conduct user testing.
Typically, I rely heavily on user feedback. Before, during and after completing the designs, I would usually conduct user testing.
Typically, I rely heavily on user feedback. Before, during and after completing the designs, I would usually conduct user testing.
Typically, I rely heavily on user feedback. Before, during and after completing the designs, I would usually conduct user testing.
Creating a desirable product is challenging without user input. However, due to the nature of BPM, this was the path we had to follow for this project.
Creating a desirable product is challenging without user input. However, due to the nature of BPM, this was the path we had to follow for this project.
Creating a desirable product is challenging without user input. However, due to the nature of BPM, this was the path we had to follow for this project.
Creating a desirable product is challenging without user input. However, due to the nature of BPM, this was the path we had to follow for this project.
What I would have liked to do differently:
What I would have liked to do differently:
What I would have liked to do differently:
What I would have liked to do differently:
What I would have liked to do differently:
At the Start of the Project:
I would conduct interviews to understand user needs, wants, and what could make this feature successful. This would involve creating a comprehensive list of questions, recording responses, and analysing the data. I would group similar responses, identify patterns, and uncover new insights.
Throughout the Project:
I would continue conducting interviews to gauge user thoughts and opinions, ensuring the product met their needs.
After Completing the Designs:
I would build complete prototypes and conduct user tests. Observing users interacting with the prototype would help me note any frustrations, pain points, and positive feedback.
After Feature Launch:
I would install tracking software to observe user behaviours, modify designs based on these observations, and re-evaluate. Continuously learning from users and improving the feature would be my goal. Additionally, I would interview real users to gain further insights into their experience with the feature.
At the Start of the Project:
I would conduct interviews to understand user needs, wants, and what could make this feature successful. This would involve creating a comprehensive list of questions, recording responses, and analysing the data. I would group similar responses, identify patterns, and uncover new insights.
Throughout the Project:
I would continue conducting interviews to gauge user thoughts and opinions, ensuring the product met their needs.
After Completing the Designs:
I would build complete prototypes and conduct user tests. Observing users interacting with the prototype would help me note any frustrations, pain points, and positive feedback.
After Feature Launch:
I would install tracking software to observe user behaviours, modify designs based on these observations, and re-evaluate. Continuously learning from users and improving the feature would be my goal. Additionally, I would interview real users to gain further insights into their experience with the feature.
At the Start of the Project:
I would conduct interviews to understand user needs, wants, and what could make this feature successful. This would involve creating a comprehensive list of questions, recording responses, and analysing the data. I would group similar responses, identify patterns, and uncover new insights.
Throughout the Project:
I would continue conducting interviews to gauge user thoughts and opinions, ensuring the product met their needs.
After Completing the Designs:
I would build complete prototypes and conduct user tests. Observing users interacting with the prototype would help me note any frustrations, pain points, and positive feedback.
After Feature Launch:
I would install tracking software to observe user behaviours, modify designs based on these observations, and re-evaluate. Continuously learning from users and improving the feature would be my goal. Additionally, I would interview real users to gain further insights into their experience with the feature.
At the Start of the Project:
I would conduct interviews to understand user needs, wants, and what could make this feature successful. This would involve creating a comprehensive list of questions, recording responses, and analysing the data. I would group similar responses, identify patterns, and uncover new insights.
Throughout the Project:
I would continue conducting interviews to gauge user thoughts and opinions, ensuring the product met their needs.
After Completing the Designs:
I would build complete prototypes and conduct user tests. Observing users interacting with the prototype would help me note any frustrations, pain points, and positive feedback.
After Feature Launch:
I would install tracking software to observe user behaviours, modify designs based on these observations, and re-evaluate. Continuously learning from users and improving the feature would be my goal. Additionally, I would interview real users to gain further insights into their experience with the feature.
key learnings
key learnings
Here are my 3 biggest takeaways from this project
Here are my 3 biggest takeaways from this project
Here are my 3 biggest takeaways from this project
Here are my 3 biggest takeaways from this project
Here are my 3 biggest takeaways from this project
Collaboration:
Collaborating effectively within a cross-functional team ensures the project aligns with the project goals and constraints.
Communication:
The necessity of communicating design decisions clearly and regularly with stakeholders is very important. It’s crucial that everyone involved understands the rationale behind design choices and the overall vision.
User-Centric Design:
Prioritising our users’ needs, pain points, and behaviours is the best way to build a successful product.
Collaboration:
Collaborating effectively within a cross-functional team ensures the project aligns with the project goals and constraints.
Communication:
The necessity of communicating design decisions clearly and regularly with stakeholders is very important. It’s crucial that everyone involved understands the rationale behind design choices and the overall vision.
User-Centric Design:
Prioritising our users’ needs, pain points, and behaviours is the best way to build a successful product.
Collaboration:
Collaborating effectively within a cross-functional team ensures the project aligns with the project goals and constraints.
Communication:
The necessity of communicating design decisions clearly and regularly with stakeholders is very important. It’s crucial that everyone involved understands the rationale behind design choices and the overall vision.
User-Centric Design:
Prioritising our users’ needs, pain points, and behaviours is the best way to build a successful product.
Collaboration:
Collaborating effectively within a cross-functional team ensures the project aligns with the project goals and constraints.
Communication:
The necessity of communicating design decisions clearly and regularly with stakeholders is very important. It’s crucial that everyone involved understands the rationale behind design choices and the overall vision.
User-Centric Design:
Prioritising our users’ needs, pain points, and behaviours is the best way to build a successful product.
Collaboration:
Collaborating effectively within a cross-functional team ensures the project aligns with the project goals and constraints.
Communication:
The necessity of communicating design decisions clearly and regularly with stakeholders is very important. It’s crucial that everyone involved understands the rationale behind design choices and the overall vision.
User-Centric Design:
Prioritising our users’ needs, pain points, and behaviours is the best way to build a successful product.
Next Project
Conversion Optimisation
Conversion Optimisation
Conversion Optimisation
Conversion Optimisation
